FAQs

Frequently Asked Questions:

There are various ways to place an order for your convenience.

- Call: (519) 439-1800

- Email: SemcoInquiries@gmail.com

- Website: www.semco.ca

- In-Store: 900 Dundas Street, London, ON

Existing customers with payment terms and payment information on file can submit an order use our Quote Form. Simply add products to the form by clicking "Add to Quote/Order". When completed, click "View Quote/Order" in the top right corner of any page you are on, fill in the required information, and submit.

Simply click the "Repairs & Service" tab and email SemcoInquiries@gmail.com with the required information. After your email is sent, a member of our team will contact you within 24 hours with any additional questions and to set up a time to complete the repair.

Deliveries are available on orders that are over $75 and located in London, Ontario. 

If you are located outside of London, please email SemcoInquiries@gmail.com with your name, order details, and location, and we can determine if we are able to deliver to you.

For a detailed Return Policy, as well as our Terms of Service, Privacy Policy, and Shipping Policy, please see our policy list.

Yes, Semco has a variety of floor machines that can be rented for a number of days, weeks, or months. Please see our Rental Policy for additional details as well as the Repairs & Service page for a list of rental equipment.

If you have an inquiry for a rental, please email SemcoInquiries@gmail.com or fill in our contact form (the "Contact Us" tab in the bottom left corner) and we will get back to you within 24 hours.

No. Minimum orders are only required for delivery.

Orders placed prior to 3:00pm will be delivered the following business day, as long as all products are in stock. Orders placed after 3:00pm will be delivered in 2 business days.

Should you require a specific delivery date and time, please include in the order form or notes.

Should an item that you usually order not be on our website, please include the product's name, code, and quantity desired and we will add the items to your order should they be available. Some of our offered products are specially ordered or are not always kept in inventory and for these reasons are not included directly on our website.